Picture this organisation. Staff feel wary. They blame management, their colleagues, systems and processes, for everything going wrong. They speak a lot, but do not listen. Feedback is always about negatives. As a consequence staff prefer to keep their heads down and focus on their part of the process. They create workarounds, but don’t mention it for fear of being blamed. The Chief Executive has the best intentions in the world and tries to share the vision, but leaders lack people skills and the message doesn’t flow through to lower levels. As a consequence staff feel disempowered. And the list goes on. The outcome? Poor business results.