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Communicating With Customers

What tips can be followed to help you communicate a clear and concise verbal or written message to your customers?
Total 39 articles in this section.
Pages: Previous 1 . [2] . 3 Next

A Quick Guide To Effective Client Interviews

by Alan Weiss

It would be unusual to have a project in which interviews weren't necessary. There may be formal interviews, in which you are trying to gather the sentiments of the top team, or informal interviews, in which you're chatting with someone in their office about their experience with a particular type of customer complaint. In either case, it helps to have a format and structure to accomplish several objectives.

Conversion: Drive Attendance To Your Seminar

by Lee B. Salz

There is a major difference between visibility and conversion. The key to success for any event is the understanding of the factors driving conversion.

Is Your Client Newsletter Boring Your Customers To Death?

by David Gruttadaurio

The typical client newsletter is one of the most mind-numbing, agonisingly boring pieces of mail ever sent to consumers. If you're making this newsletter marketing mistake, don't worry. It's not your fault. No one ever taught you how to market your newsletter, until now ...

Tips For Effective Email Communication

by Jane Schulte

Effective communication is the key to success in anything you do. Because an email can easily be misconstrued as to its meaning and tone, it is important to take the time to construct it so that a clear, friendly message is sent.

Seven Secret Physical Success Signals

by Paul Archer

What's the secret to making that perfect first impression? Ensure your presentations go off with a bang - instead of a whimper - with these seven secret signals to physical success.

Is Your Newsletter Newsworthy?

by Frank Chamberlin

A newsletter is called a ‘news' letter for a reason. It should contain news. It should surprise, delight, shock. But so many companies and so many newsletters seem to be seriously news challenged.

Survey Writing: Measuring Customer Satisfaction

by Kate Tribe

Measuring customer satisfaction is a great way to focus your business development on the areas that will really make a difference to your customers. So how do you go about writing a survey to do this?

Customer Feedback Surveys: What's The Point?

by Kate Tribe

To get the most meaningful results from your customer feedback surveys, it is important to ask the right questions.

Building Rapport With Your Clients

by Beryl Shaw

In the article '11 Top Tips for Putting Communication to Work', I dealt with communication within our own businesses and organisations. This time I'll look at how we relate to our clients. Because of course, without the goodwill of our clients, we don't have a business.

Survey Writing: Is Your Survey Easy To Answer?

by Kate Tribe

When writing your customer survey, the wording of response options should be carefully considered. Surveys should be easy to answer, not a chore and good answer options increase your response rate.

Email Writing - Tips On How To Get Yours Read And Acted Upon

by NSW Business Chamber

Most of us weigh up our email messages quickly and delete those we consider 'junk'. We tend to scan rather than read the remainder and concentrate on emails that help us in getting something done. The rest are deleted. Below are some tips to ensure that the emails you send are always read and acted upon in the manner that you intended.

Killer Customer Surveys

by Kirsty Dunphey

Customer surveys are a fabulous way to do research on a highly specified portion of the market and a way to improve your future service to customers and clients. Following are some of the questions and details I highly recommend you consider including on your next survey.

Do Your Surveys Say What You Mean?

by Kate Tribe

In "Ten steps to great survey design", we referred to the phrasing aspects of your survey. Accurate phrasing gives accurate responses you can rely on to improve your knowledge of your customers. Here are a few key aspects to check survey phraseology.

Using Effective e-Marketing To Build Sales

by Genevieve Robey

Good email newsletters can be a very valuable way of building and maintaining communications with your customers. Bad email newsletters can be a turn-off. This article outlines the basic rules to follow to make your email newsletters an effective communication tool.

Ten Steps To Great Survey Design

by Kate Tribe

If you're to understand why your customers keep coming back, you need to ask them!

Total 39 articles in this section.
Pages: Previous 1 . [2] . 3 Next

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