Communicating With Customers

What tips can be followed to help you communicate a clear and concise verbal or written message to your customers?

Total 39 articles in this section.

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Delivering Better Customer Service Via E-Mail - Nine Quick Tips

by Craig Harrison

More than ever before, we are, and will, be using e-mail to communicate with customers, co-workers and others.

The Voice Of Customer Service

by Craig Harrison

Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit.

Being Effective On The Phone

by Mary Morel

Don’t be lazy on the phone. Next time you make a phone call or answer the phone, listen to yourself. Are you reflecting your brand?

Advertising: Sure-Fire Tips For Success

by Australian Business Limited

When you advertise your business, are you confident that your advertising copy is eliciting the required response from the audience you are targeting?

Is The 'Silent Thief Of Confusion' Stealing Your Profits?

by Mark Biss

Is your business losing money for the simple and avoidable reason that you don’t communicate effectively? Most businesses are not aware that poorly worded communication increases costs, lowers productivity and confuses customers. Precise communication costs less to produce and manage than repetitive, poorly worded communication.

Letters Can Have The Impact You Want

by Frank Chamberlin

In terms of the total volume of jobs, more than anything else, I am asked to write letters. It probably means that lots of marketers and managers realise the value of a crisp, clear communication that motivates people to act. Be it email, fax, SMS or mail, the communication has to be weighted just right.

Communication Tips - Breaking Through The Clutter

by Ella Tassi and Rebecca Camilleri

Ensure your written communications don't let you down. While we no longer have the time to carefully draft, edit and proofread every letter, email or memo we dispatch, it’s important to construct sound, lucid and easy-to-read correspondence that enhances rather than undermines our professional reputation.

What I Meant To Say

by Barry Urquhart

Guilty, as charged ... Most people, upon reflection, will identify with the scenario of not wanting to give a commitment and to uttering the phrase “I’ll get back to you”.

Cut Out The Bad Language

by Barry Urquhart

Watch your language! Common street language, with all its subtle and not so subtle nuances can be disrespectful ... to customers and to the business itself.

Total 39 articles in this section.

Pages: Previous 1 . 2 . [3]