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There are few things more frustrating than initiating a service request through your digital channel of choice, only to be kicked out halfway through and told to call the contact centre, fill in a paper form or visit a store.
Using a process model is the best way to make your business lean and agile. Follow five steps to achieve a lean and an agile business that is effective and efficient, and that can easily change direction when your business model requires it.
Consumers are starting to spend money again and the banks are raising interest rates. Business is planning for an upturn in the economy and good preparation is the key to ensuring your company is at the top of the pack.
Are You Leaking Time?
Why The Senior Management Team Can't Impose Culture
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