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Difficult customer behaviour is evident across all industries. Whether in Contact Centres, Hospitality, Government or Retail, difficult customer behaviour has always been part of the service industry.
Have you ever met someone that you instantly liked? Or have you ever met someone that immediately rubbed you the wrong way? Of course you have.
We have all been on the receiving end of poor communication, yet we all like to think that we are brilliant communicators. Even the best of us do not always use the most effective communication.
Why Good Leaders Understand The Power Of People
How To Lead Change So That People Feel It’s Being Done With Them, Not To Them
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