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Difficult customer behaviour is evident across all industries. Whether in Contact Centres, Hospitality, Government or Retail, difficult customer behaviour has always been part of the service industry.
Have you ever met someone that you instantly liked? Or have you ever met someone that immediately rubbed you the wrong way? Of course you have.
We have all been on the receiving end of poor communication, yet we all like to think that we are brilliant communicators. Even the best of us do not always use the most effective communication.
A Fresh Approach To Leading Today's Sales Teams
7 Types Of Self-care That Every Business Leader Should Be Mindful Of
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