Gain instant access to ALL the professional development resources on the IIDM website with a month-by-month or Annual membership. It's quick and easy.
Please login using your email and password. Login is always available in the top right-hand corner.
Click here to send an automated email reminder.
Newsletter subscription does not include full access to the website. If you currently receive our newsletter and would like to access this section, you will need to Become an IIDM Member.
Difficult customer behaviour is evident across all industries. Whether in Contact Centres, Hospitality, Government or Retail, difficult customer behaviour has always been part of the service industry.
Have you ever met someone that you instantly liked? Or have you ever met someone that immediately rubbed you the wrong way? Of course you have.
We have all been on the receiving end of poor communication, yet we all like to think that we are brilliant communicators. Even the best of us do not always use the most effective communication.
How Mindful Leadership Can Help You Overcome Fear And Denial
Why Savvy Leaders Operate Above The Line
Copyright © 2021
International Institute of Directors and Managers
ABN 26 112 140 299.
All rights reserved.