Monday 21 November 2011
The good news is, only 20% of the people you deal with are truly difficult people. The bad news is, those 20% can take up 80% of your time. You'll never be able to avoid all the difficult people in your life, but you don't have to let them steal your joy or diminish your productivity. Learn the skills to dealing with difficult people, and discover how to change or cope with them.