Communicating With Staff

How To Build A Culture of Feedback In A Remote Business

by Charlotte Rush

Moving from office-first to remote-first requires more than an investment in your people’s home office set-up. It requires a redesign of how you work - including your tools, workflows, policies and values. As a manager, your primary focus is to enable your people to execute their work, improve over time and perform their best. A huge factor influencing this is the feedback loop.

A Language Of Empowerment But A Culture Of Disempowerment

by Jaemin Frazer

One of the most effective and well used management techniques to keep good people from leaving their current workplace to pursue better options, is to operate a language of empowerment, but with a culture of disempowerment. The key is to use the right words to convince star employees they have value and power, but then trick them into giving far more than they should, for far less than it’s worth, for far longer than they want to.

Five Ways Leaders Can Keep Productivity Up During Lockdown Fatigue

by Lisa Stephenson

Leaders have never felt as much responsibility as they do right now. With more than half the population experiencing lockdown in recent weeks, our leaders are grappling with the very real challenge of COVID-19 fatigue. It’s the blanket term we use to cover the many feelings we’re encountering, from heightened anxiety to both physical and mental exhaustion. Data from the Australian Bureau of Statistics reveals one in five Australians are experiencing psychological distress linked to COVID-19, which is taking its toll in the workplace. Last year, 75 per cent of employees in the US and close to a third in the Asia-Pacific region reported symptoms of burnout.

Why It's Important To Take Ownership For The Way You Lead Your Team

by Michelle Gibbings

From Facebook’s privacy breaches, the Theranos scandal, Uber’s initial failure to deal with sexual harassment, Equifax’s data breaches, Volkswagen’s emissions scandal, the examples exposed at last year’s Australian Banking Royal Commission there are many examples of leadership failures.

How All Leaders Can Contribute To The Employee Experience

By Jen Jackson

As organisations shift focus from culture and engagement to the employee experience, it brings a fundamental change to the role of leaders.

8 Unavoidable Moments Leaders Need To Communicate Through

By Shane Michael Hatton

When it comes to leading an organisation, every leader fundamentally understands the consequences of a poor leadership approach to finances. We understand the consequences of a poor leadership approach to governance or change management. But how many leaders are fully aware of the consequences of a poor leadership approach to communication?

Why Trust Is Critical And What To Do When It's Gone

By Wendy Born

Trust is critical to the success of any organisation. A study completed by Paul Zak (author of The Neuroscience of Trust) found that in comparison with organisations where there is low trust, high trust companies report 74% less stress, 50% higher productivity and 76% more engagement. But trust is a fickle thing and while taking time to build, it can be broken in a heartbeat.

How To Reduce Power Games In Your Organisation

By Andrew O'Keeffe

Occasionally in organisations, leaders engage in tactics that actually undermine the cohesion and performance of their own team. What's going on in such situations? What are the games some leaders play and why do they do it?

Six Ways To Stop Being A People Pleaser

By Dr. Alan Zimmerman

Everywhere you go, you'll speak to people about their busy schedules. They'll say they've never been busier. They're overwhelmed and out of balance. Are you one of these people? If so, a part of your problem may be caused by your inability to say, 'No'.

Nine Barriers To Effective Workplace Communication

By Dr Tim Baker

What are the barriers to good communication in the workplace? Some of these barriers are psychological, others are emotional, and some physical.

Six Keys To Successful One-On-Ones

By Kevin Eikenberry

As a leader, you need to stay connected to all members of your team - so you know what they are focusing on, how they are progressing, and have a chance to provide support for them.

Unlocking Conversations With Seven Question Keys

By Kevin Eikenberry

We have all encountered locked doors in our lives. And to get through doors, keys are required. The keys below unlock more than a literal door. They are key ways to ask better questions - and these keys unlock more than a room, they unlock engagement, conversation, understanding, trust, problem solving and more.

It’s Not The Words, It’s The Message

by Kevin Berchelmann

When it comes to effective communication, who is really the judge? All too often managers think they are the best judge of how clear they are. Their message is completely obvious to them so why would it not be with any intended receiver? This thinking negatively impacts more organisations than you would imagine. Managers are often astonished when employees complain about a lack of or unclear communication. “But we talk to them all the time,” they say, and they are right but so are their employees. Managers may talk, but employees don’t hear.

What Do You Expect?

by Kevin Eikenberry

Poor performance, turnover, conflict and disengagement. This reads like a checklist of most leaders’ worst fears. While there is no single silver bullet answer to solve all four of these problems, there is one major component common to all. Dissect these areas of poor performance and you will most likely find unclear or mismatched expectations.

Purposeful Networks For Unstoppable Growth

by Margaret Manson

Leadership today, as we have learnt from Social Media, is not about formal power but about influence derived from sharing useful information people want. Influence is the new black of leadership. You can build purposeful networks for unstoppable growth faster than you think!

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