Gain instant access to ALL the professional development resources on the IIDM website with a month-by-month or Annual membership. It's quick and easy.
Please login using your email and password. Login is always available in the top right-hand corner.
Click here to send an automated email reminder.
Newsletter subscription does not include full access to the website. If you currently receive our newsletter and would like to access this section, you will need to Become an IIDM Member.
If left unaddressed, a lack of focus on engagement will eventually impact performance. A recent HR survey found that over 90% believe there is solid evidence linking engagement to performance and believe it has the strongest impact on customer service and productivity - and no doubt to the bottom line.
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know what they want - make sure you continue to keep in touch with them.
Some of us have been in 'Zoom-land' for the last year. Catch-phrases, such as, ‘your microphone is muted’ or ‘new normal’, will be familiar to many of us.
How To Lead With Confidence When You Don’t Feel It
Copyright © 2021
International Institute of Directors and Managers
ABN 26 112 140 299.
All rights reserved.