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According to McKinsey, just 26 per cent of leaders create psychological safety for their teams. This type of safety plays a significant role in establishing and maintaining mature relationships in leadership teams.
If left unaddressed, a lack of focus on engagement will eventually impact performance. A recent HR survey found that over 90% believe there is solid evidence linking engagement to performance and believe it has the strongest impact on customer service and productivity - and no doubt to the bottom line.
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know what they want - make sure you continue to keep in touch with them.
Christmas Parties - A Leader’s Guide On How To Make Sure They’re Fun For All
Six Steps To Less Stress And More Balance
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