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If left unaddressed, a lack of focus on engagement will eventually impact performance. A recent HR survey found that over 90% believe there is solid evidence linking engagement to performance and believe it has the strongest impact on customer service and productivity - and no doubt to the bottom line.
Some of us have been in 'Zoom-land' for the last year. Catch-phrases, such as, ‘your microphone is muted’ or ‘new normal’, will be familiar to many of us.
None of us want to hear or think that maybe we are the problem in our business, but so many times that is the case.
Why Good Leaders Understand The Power Of People
How To Lead Change So That People Feel It’s Being Done With Them, Not To Them
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