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If left unaddressed, a lack of focus on engagement will eventually impact performance. A recent HR survey found that over 90% believe there is solid evidence linking engagement to performance and believe it has the strongest impact on customer service and productivity - and no doubt to the bottom line.
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know what they want - make sure you continue to keep in touch with them.
None of us want to hear or think that maybe we are the problem in our business, but so many times that is the case.
How Mindful Leadership Can Help You Overcome Fear And Denial
Why Savvy Leaders Operate Above The Line
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