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CEOs frequently wish to build a better team. The current team might be dysfunctional and need fixing, or has simply not yet reached its full potential. By replacing dysfunctional team habits with more productive ones, they usually make great progress.
If left unaddressed, a lack of focus on engagement will eventually impact performance. A recent HR survey found that over 90% believe there is solid evidence linking engagement to performance and believe it has the strongest impact on customer service and productivity - and no doubt to the bottom line.
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know what they want - make sure you continue to keep in touch with them.
How To Turn Your Core Values Into Powerful Statements Of Action
Three Keys For Managing People In A Hybrid Workplace
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