Communication is a catchall phrase for things that go wrong in companies and relationships. Unfortunately, the concept is too ambiguous to do anything constructive to fix it.
If there was ever going to be one skill, just one, that you as a manager could learn so that staff engagement is amplified and teams of workers unified, communication would be it.
Directive communication is an essential part of our influencing armory, helping us equip and develop those we are working with so we can create positive results, improved performance and increased confidence. These five principles can help you use directive communication confidently and effectively, while maintaining respect and courtesy.
How can you get better year-on-year improvements from your employee survey, particularly during times of great change? Here are some simple steps that you can take to get the best possible return on investment from this critical initiative.
As dangerous as the illusion of communication taking place, is the assumption that getting people together to communicate will solve problems. Often it just creates more!
For a leader to have significance, the message must have significance. Significance to the audience (the follower) - not just the leader!
For your employee communication strategies to engage employees (rather than simply inform) and for those strategies to be measured by business outcomes, you must first ask some basic questions ...
No matter what the issue is, even if it is just business as usual, having a good communicator as a CEO is critical to impact the culture of an organisation in a positive way.
Complaints can be one of our strongest learning tools for success. Your philosophy on communication is what creates either a battle zone, or a strong meeting place. A space that can stand between you and your client, or draw you together. It's largely in your hands.
Any reluctance to share and disclose the full suite of information which is available, necessary and, indeed, imperative, actually impinges on the ability of service providers to offer that which will provide ultimate customer satisfaction. So, go ahead, give it to them - so that they can and will be able to do their job properly.
Effectively selling ideas - using persuasion rather than force - is one of the most important skills that everyone from CEOs and entrepreneurs, to team leaders and mid-level managers, need to learn if they want to be effective in their organisations.
The main ‘essential truth' you should take away from this article is that stories are a powerful resource for your business. Effectively used, they can define how your market perceives you, as well as help staff understand your core values.
This low cost, yet highly effective approach, will ensure that you can measure your employee communication strategies against business outcomes.
If your spouse was considering breaking up with you, would you want to know the reasons and concerns in advance so that you could sort it out? Or would you be content finding out after the divorce was filed, in the hope that you would get it right the next time? I'm guessing it's the former.
Communication is never a one way street. During my 20+ years of helping people be more effective in their relationships with others, I've developed some strategies I'd like to pass on.
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