The majority of CEOs and senior leaders today understand the importance of Human Resources. Reliability, integrity, empathy and discretion are the characteristics CEOs expect and require of their HR leaders. Nick Holley in his research for the Henley Business School, found that CEOs expect their HR leaders and the HR function "to deliver the core processes really well, but they don’t really care about these processes beyond the fact they are done". His research overwhelmingly found that what they really wanted from HR, and what they most cared about was HR’s support in enabling the business strategy and building the people and organisational capability to deliver this business strategy. “What they valued most from their HR Director, is the director bit, less so the HR bit".