Use Learning Guides to help keep you on track for your continuous professional development activities. Sign-up below to receive a series of weekly emails (usually over four weeks) that break up the IIDM Knowledge Unit content into bite-size chunks. You can opt-out of the Learning Guides at any time. You can monitor your key learnings after finishing an IIDM Knowledge Unit, by completing an IIDM CPD Report survey. Your responses are saved and available at any time through your My Profile account, found in the top right hand side of the IIDM website. (Available to full members only.)
Creating A Customer-Centric Organisation
The Ladder Of Customer Loyalty - Turning Prospects Into Evangelists
9 Tips For Building Customer Loyalty
7 Factors For Building Extreme Customer Loyalty
7 Strategies To Increase Your Customer Service Levels
10 Best Practices Of Exceptional Customer Service
Enhancing Client Satisfaction
Plant The Seed For Future Business
Ideas For Staying In Touch
Building Lasting Client Relationships In A Regulatory Environment
Customer Survey Tips
A Quick Guide To Effective Client Interviews
Toy Story
Home Sweet Home
Sky-High Service
King Customer And The Seven 'P's
One Service Fits All
Sales Success Begins At Home
Once you have completed the recommended materials, submit your 'Self Assessment / IIDM CPD Reporting' survey. Reporting on your CPD may form part of your Certified CEO CPD requirments.Please note, in order for your CPD submission to appear in the 'My Profile' section, you are required to first login.
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Go to the Increasing Customer Satisfaction section to browse through all of our Expert Talk Articles on this topic
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