You are here: Home / IIDM CPD / IIDM Knowledge Units
  • Print

Improving Customer Relationships

Business success can be determined by the ability to nurture a strong relationship with your customers. CRM and customer service tips are some of the tools at your disposal to create loyal customers.


e-Learning Resources

Expert Talk Articles / Case Studies

Audio Seminars 

Customer Retention: The Art Of Keeping Good CustomersTM Customer Retention: The Art Of Keeping Good Customers™
Client Communications Client Communications

Expert Talk Articles

Creating A Customer-Centric Organisation

The Ladder Of Customer Loyalty - Turning Prospects Into Evangelists

9 Tips For Building Customer Loyalty

7 Factors For Building Extreme Customer Loyalty

7 Strategies To Increase Your Customer Service Levels

10 Best Practices Of Exceptional Customer Service

Enhancing Client Satisfaction

Plant The Seed For Future Business

Ideas For Staying In Touch

Building Lasting Client Relationships In A Regulatory Environment

Customer Survey Tips

A Quick Guide To Effective Client Interviews

Case Studies

Toy Story

Home Sweet Home

Sky-High Service

King Customer And The Seven 'P's

One Service Fits All

Sales Success Begins At Home

Self Assessment / IIDM CPD Reporting


Once you have completed the recommended materials, submit your 'Self Assessment / IIDM CPD Reporting' survey. Reporting on your CPD may form part of your Certified CEO CPD requirments.

Please note, in order for your CPD submission to appear in the 'My Profile' section, you are required to first login.

Submit Self Assessment / IIDM CPD Reporting

 Want more?


Review upcoming Professional Development Webinars to see if they apply to this topic

Go to the Increasing Customer Satisfaction section to browse through all of our Expert Talk Articles on this topic

Go to the Business Basics section to browse through all of our Case Studies on this topic

Visit the Resource Centre to purchase executive summaries, books or CDs on this topic 

Discover organisations who can help in the Sales & Marketing Consultants business directory

  • Print