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Seasons Greetings From IIDM
From all of us at IIDM, we wish you Seasons Greetings and a Prosperous New Year! This will be the final issue of the IIDM Newsletter for 2013 with the first issue of 2014 arriving in your inbox on the 29 January. The IIDM office will close on 19 December 2013 and re-open on Monday 6 January 2014. The website and email will be sporadically checked during this time.
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10 Proven Ways To Lose Customers | Expert Talk
Author: Michael Bergdahl
Isn’t it ironic that it takes years to build a great customer relationship but only moments to tear it apart! This article shares ten areas that can be turned around to help you retain and strengthen your customer relationships. By reviewing these examples, you can greatly improve your customers’ satisfaction. READ MORE> |
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Breaking Boundaries With Social Media | Case Studies 
Company: Sticky
It can be a challenge for regional businesses to tap into larger markets without straining their budgets or moving. Craig Wilson of Sticky managed this by implementing innovative social media strategies. Discover how he broadened Sticky’s market reach with minimal outlay. READ MORE> |
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Secrets To A Real Vacation | Expert Talk
Author: Kevin Eikenberry
Is it possible to have a vacation if we are working? How connected should we be on our vacation? The question shouldn’t be “what can or can't I do on my vacation?”, but “what does it mean to take a real vacation?”. This article shares four criteria for a real vacation - regardless of who you are or the position you hold. READ MORE> |
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7 Strategies For A Lasting Positive Attitude | Expert Talk
Author: Dr. Alan Zimmerman
It can be very difficult, if not impossible, to have a happy and productive life and career if you are saddled with a negative attitude. Beware those around you with a negative attitude as pessimism is as catching as the common cold. This article presents seven strategies you can follow to better your outlook. READ MORE> |
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CEO Interviews | Case Studies
CEO: Peter Tortorici, GroupM Entertainment Global
In this CEO Interview from PwC's 16th Annual Global CEO Survey, Peter Tortorici, CEO of GroupM Entertainment Global, talks about the pros and cons of the increasingly interconnected marketplace, achieving balance through diversification and innovation, and dealing with unpredictable, disruptive events. READ MORE> |
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Exercising Leadership Intelligence | Learning Module
Author: Yvonne Sum
Intelligence has become multi-dimensional, making it more important for leaders to develop an awareness of the finer distinctions of intelligence. This Learning Module offers a framework covering three distinct areas of intelligence that leaders can apply to themselves and the teams they lead. READ MORE> |
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Taking Smart Risks | Book Summary
Author: Doug Sundheim - Provider: Summaries.com
The business world is in flux, and you have to think and act quickly in order to stay competitive. In this ground-breaking book, leadership expert Doug Sundheim explains how to find that precise point between comfort and danger for generating the sustained ability to work at the highest level of performance. READ MORE> |
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Letting Go To Inspire Results | Webinar
Presenter: Dr Yvonne Sum - Hosted by: My Groovy Career
The final webinar in the 'Intentional Leadership' series helps you drive your team to results by understanding and articulating the narratives that underpin your Vision. Discover how to not to get too hung up on the 'How?' and to leverage the 'What if?' and 'Why not?' Attend at your desk Friday 13 December. READ MORE> |
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Brand Engagement | Book Extract
Author: Wendy McWilliams
This book is essential for all small to medium enterprises who want their brand to stand out in a crowded marketplace. It’s a practical guide that explains how to create a low-cost and effective public relations campaign. READ MORE> |