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Managing a change initiative through to a successful conclusion is fraught with pitfalls. Here are three key change management techniques that help make the road to your desired conclusion far easier to navigate.
A big part of a change leader's job is understanding how and why people do what they do in order to influence that behaviour. We craft strategies and plans, and write fancy presentation packs and develop training plans. But there is more to the story.
One of the interesting things about human beings is that most of us are creatures of habit. We like doing the same things, even if our choices are not always taking us in a good direction.
Pioneering Leadership - A Guide To Leading Through Uncertainty - Dr. Jason Fox
The Evolving Customer Journey - Don't Get Left Behind
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