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When it comes to effective communication, who is really the judge? All too often managers think they are the best judge of how clear they are. Their message is completely obvious to them so why would it not be with any intended receiver? This thinking negatively impacts more organisations than you would imagine. Managers are often astonished when employees complain about a lack of or unclear communication. “But we talk to them all the time,” they say, and they are right but so are their employees. Managers may talk, but employees don’t hear.
Poor performance, turnover, conflict and disengagement. This reads like a checklist of most leaders’ worst fears. While there is no single silver bullet answer to solve all four of these problems, there is one major component common to all. Dissect these areas of poor performance and you will most likely find unclear or mismatched expectations.
Leadership today, as we have learnt from Social Media, is not about formal power but about influence derived from sharing useful information people want. Influence is the new black of leadership. You can build purposeful networks for unstoppable growth faster than you think!
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