Thursday 1 May 2014
When it comes to effective communication, who is really the judge? All too often managers think they are the best judge of how clear they are. Their message is completely obvious to them so why would it not be with any intended receiver? This thinking negatively impacts more organisations than you would imagine. Managers are often astonished when employees complain about a lack of or unclear communication. “But we talk to them all the time,” they say, and they are right but so are their employees. Managers may talk, but employees don’t hear.